Last updated: 27 August 2026
House A Home Interiors respects your privacy and is committed to handling personal information fairly, lawfully and securely. This notice explains what we collect, why we use it, who we share it with and the rights available to you under UK data protection law.
1. Who we are
House A Home Interiors is the data controller for this website and online store.
Address: Charlton House, OL2 5LW, Royton, United Kingdom
Email: sales@houseahomeinteriors.co.uk
2. Information we collect
- Identity and contact details, such as your name, billing and delivery address, email address and telephone number.
- Order and transaction details, including items purchased, order value, delivery status, returns and customer-service history.
- Payment information. Card details are handled by our payment providers; we do not store complete payment-card numbers.
- Account information, if you create an account.
- Technical and usage data, such as IP address, browser, device, pages viewed, referral source and cookie identifiers.
- Marketing preferences and communications you send to us.
3. How and why we use information
- Contract: to process payment, fulfil orders, arrange delivery, manage returns and provide customer support.
- Legal obligation: to keep tax and transaction records, prevent unlawful activity and respond to lawful requests.
- Legitimate interests: to secure and improve our website, prevent fraud, understand store performance and protect our business and customers.
- Consent: for optional marketing or non-essential cookies where consent is required. You can withdraw consent at any time.
4. Who receives your information
We share only what is necessary with service providers that help us operate the store, including website hosting and WooCommerce providers, payment processors, delivery carriers, email and customer-support providers, analytics providers, professional advisers and public authorities where required by law. We do not sell personal information.
5. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we use an approved safeguard, such as UK adequacy regulations or contractual protections, where required.
6. How long we keep information
We keep order, payment and tax records for the period required by applicable law, generally up to six years. Customer-service records are retained only as long as necessary to resolve the matter and meet legal obligations. Marketing information is kept until you unsubscribe or we no longer need it. Technical logs are retained for limited security and operational periods.
7. Cookies
Necessary cookies support functions such as the basket, checkout, security and account access. Analytics and marketing cookies are used only where permitted. You can manage non-essential cookies through the website’s cookie controls and your browser settings.
8. Your rights
Depending on the circumstances, you may have rights to access, correct or erase information; restrict or object to processing; receive portable information; and withdraw consent. To exercise a right, email us. We may need to verify your identity.
You may complain to the UK Information Commissioner’s Office at ico.org.uk, but we would appreciate the opportunity to address your concern first.
9. Security and children
We use appropriate technical and organisational measures to protect personal information. This store is not intended for children under 18 and we do not knowingly collect their information for direct sales.
10. Changes
We may update this notice when our services or legal obligations change. The latest version will always be available on this page.
Contact
For privacy questions, email sales@houseahomeinteriors.co.uk or write to House A Home Interiors, Charlton House, OL2 5LW, Royton, United Kingdom.