Terms & Conditions

Last updated: 28 August 2026

1. Introduction

These Terms and Conditions apply to your use of houseahomeinteriors.co.uk and to consumer purchases made from House A Home Interiors. Please read them before placing an order. They should be read together with our Privacy Policy, Shipping Guide and Returns & Refunds Policy.

Seller information

House A Home Interiors
Charlton House, OL2 5LW
Royton, United Kingdom
sales@houseahomeinteriors.co.uk

These terms are written for individuals buying mainly for personal use. If you are purchasing wholly or mainly for business purposes, please contact us before ordering because different terms may apply.

2. Products and product information

We take reasonable care to describe and photograph products accurately. Images are illustrative, and colours or textures may look different because of screen settings, lighting, natural materials and manufacturing batches. Measurements are approximate unless expressly stated otherwise.

You are responsible for checking product dimensions, specifications, compatibility and access requirements before ordering. Product availability is not guaranteed. We may correct an obvious description, image, price or stock error before accepting an order.

Where a product is made to order, personalised or subject to special delivery conditions, those details will be displayed on the product page or communicated before the contract is formed.

3. Prices, taxes and payment

Prices are displayed in pounds sterling (GBP) and include applicable UK taxes where required unless clearly stated otherwise. Delivery charges and any optional services are shown before you place the order. We do not add undisclosed mandatory handling, logistics or delivery charges after checkout.

Payment must be made using an available checkout method. Payments are processed by third-party payment providers under their own security procedures. We do not store complete payment-card details.

If an obvious pricing error occurs and could reasonably have been recognised as an error, we may contact you for instructions or cancel the order and refund any payment taken before dispatch.

4. Orders and contract formation

When you submit an order, you offer to purchase the items in your basket under these terms. An automated acknowledgement confirms that we received the order; it does not necessarily mean that we have accepted it.

A binding contract is formed when we send an order confirmation expressly accepting the order or when we dispatch the goods, depending on the wording of our communication. If we cannot accept an order, we will tell you and refund any payment taken.

We may decline or cancel an order before acceptance because an item is unavailable, payment is not authorised, delivery is not available to the address, a price or description is incorrect, legal restrictions apply, or our fraud and security checks reasonably require it.

Order information

Please check your order confirmation and notify us promptly of any error. Keep a copy of the confirmation and these terms for your records.

5. Delivery, risk and ownership

Delivery areas, estimated times, charges and large-item arrangements are explained in our Shipping Guide and shown at checkout where applicable. Delivery estimates are not guaranteed dates unless we expressly agree otherwise.

Unless another date or period is agreed, goods will be delivered without undue delay and within 30 days after the contract is formed. If a significant delay occurs, we will provide updated information and explain the cancellation options available by law.

Risk of loss or damage passes to you when the goods are delivered to you or a person you identify. Ownership passes after we receive payment in full. If you appoint a carrier that we did not offer, risk may pass when the goods are handed to that carrier.

Large-item access

You must check doors, corridors, stairs, lifts, parking restrictions and other access before ordering furniture. Unless a service expressly includes room placement or assembly, delivery is to the safe accessible point stated at checkout or by the carrier.

6. Cancellation and change-of-mind returns

For most goods purchased online, consumers may cancel from the date of order until 14 days after the day the goods are received, without giving a reason. If an order contains multiple goods delivered separately, the cancellation period normally runs from delivery of the final item.

After notifying us within the statutory cancellation period, you normally have a further 14 days to return the goods. Our voluntary 30-day return window offers additional time for eligible products and is subject to the conditions described in our Returns & Refunds Policy.

Cancellation rights may not apply to made-to-measure or personalised goods, sealed hygiene-sensitive goods after unsealing, perishable goods, or other products exempt under applicable law. Any relevant restriction will be made clear before purchase.

7. Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for their usual or agreed purpose and match their description. If they do not meet these standards, your rights under the Consumer Rights Act 2015 may include rejection, repair, replacement, a price reduction or refund, depending on the circumstances and timing.

Contact us promptly with your order number and details of the problem. Photographs of the item and packaging may help us assess damage, but requesting reasonable evidence does not remove your legal rights. We will cover reasonable return or collection costs where goods are faulty, damaged on arrival, incorrect or misdescribed.

8. Your responsibilities

You agree to:

• provide complete and accurate billing, contact and delivery information;
• ensure that you are authorised to use the selected payment method;
• check product measurements and access routes before ordering;
• follow safety, care, assembly and maintenance instructions;
• arrange for an adult to receive delivery where required; and
• not misuse the website, attempt unauthorised access or place fraudulent orders.

A reasonable redelivery, storage or failed-collection charge may apply where additional costs arise because the address, access information or arrangements supplied by you were incorrect. Any charge will be explained before it is incurred.

Promotions and discount codes

Promotions are subject to their stated dates, eligibility and exclusions. Unless expressly allowed, discount codes cannot be combined, exchanged for cash or applied after an order is placed. We may withdraw a promotion before an order is accepted, but this will not affect an already accepted qualifying order.

9. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or was contemplated by both parties when the contract was formed.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, defective products where liability cannot be limited, or any other liability that cannot lawfully be excluded.

When you buy as a consumer, we are not responsible for business losses, loss of profit, revenue, opportunity or business interruption. We are not responsible for losses caused solely by information or actions for which you are responsible, or by events outside our reasonable control, although we will take reasonable steps to minimise delay and keep you informed.

10. Website access and intellectual property

We may update, suspend or withdraw website features where reasonably necessary for maintenance, security or operational reasons. We do not guarantee that the site will always be available or error-free.

Website branding, layout, text, graphics and other content are owned by or licensed to House A Home Interiors and are protected by intellectual-property laws. You may view and use the site for personal shopping. You must not copy, scrape, republish, resell, reverse-engineer, interfere with security or use the content commercially without permission.

Links to third-party websites are provided for convenience. We are not responsible for their content, availability or privacy practices.

11. Personal information

We process personal information as described in our Privacy Policy. Information necessary to process payment, fulfil an order, deliver goods, prevent fraud and provide support may be shared with relevant service providers.

12. Complaints, governing law and courts

If you have a complaint, email sales@houseahomeinteriors.co.uk with your order number and a clear description of the issue. We will review it and aim to provide a fair response within a reasonable time.

These terms and any contract between us are governed by the laws of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections available where you live and may bring proceedings in the courts of the part of the United Kingdom in which you reside.

13. Changes and general provisions

The terms that apply to an order are those available when the order is placed. We may update these website terms for future orders to reflect legal, operational or service changes.

If a provision is found unlawful or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive that right. No person other than you and House A Home Interiors has a right to enforce the contract, except where applicable law provides otherwise.

14. Contact us