Returns & Refunds

Last updated: 28 August 2026

Our return promise

We want you to shop with confidence. In addition to your statutory rights, House A Home Interiors offers a voluntary 30-day return window for eligible products purchased through houseahomeinteriors.co.uk.

For most online consumer purchases, UK law also gives you a 14-day right to cancel without giving a reason. If you notify us within that statutory period, you normally have a further 14 days to return the goods. This policy does not restrict any rights available under the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015.

How to start a return

You may use the cancellation wording at the end of this page, but you do not have to use a particular form. Please do not send goods to our office address unless our team confirms that it is the correct returns destination.

Return condition and inspection

You may inspect goods as you reasonably would in a shop to establish their nature, characteristics and function. Change-of-mind items returned during our voluntary 30-day period should be unused, unassembled where reasonably possible, complete and in a resalable condition, preferably with their original packaging.

Where handling goes beyond what is reasonably necessary and reduces the product’s value, we may make a lawful deduction from the refund. This does not apply where the item is faulty, damaged on arrival, incorrect or not as described.

Return methods and costs

• Change of mind: you are responsible for the direct cost of returning the goods unless we agree otherwise.
• Large furniture: you may use a suitable insured carrier or ask us to arrange collection. We will tell you the collection cost before it is booked; the amount depends on the item, postcode and access requirements.
• Faulty, damaged, incorrect or misdescribed goods: we will cover reasonable return or collection costs.
• Restocking fee: none.

Do not place labels directly on retail packaging. If you arrange your own return, choose an appropriate tracked or insured service because you remain responsible for the goods until they reach the specified return location.

Faulty, damaged or incorrect goods

Check the goods as soon as reasonably possible after delivery. If anything is damaged, missing, incorrect or not as described, email us promptly with your order number and clear photographs of the item and packaging where possible. Keep the packaging until the matter is resolved.

Where goods do not meet the standards required by the Consumer Rights Act 2015, you may be entitled to reject them, receive a repair or replacement, obtain a price reduction or receive a refund, depending on the circumstances and timing. We will provide the remedy required by law without charging reasonable return costs.

Signing a carrier’s delivery note does not remove your statutory rights.

Items that may not be returnable

Unless faulty or otherwise required by law, cancellation and change-of-mind returns may not apply to:

• made-to-measure, personalised, customised or bespoke products;
• sealed goods that are not suitable for return for health or hygiene reasons after the seal is broken;
• perishable goods or products that deteriorate rapidly;
• goods inseparably mixed with other items after delivery; or
• other products legally exempt from cancellation rights.

Any product-specific restriction will be shown before purchase where relevant.

Refunds and processing times

Approved refunds are returned to the original payment method. Where you exercise the statutory right to cancel, we will refund the product price and the cost of our least expensive standard outbound delivery service. Extra amounts paid for express, timed or upgraded delivery are not refundable beyond the standard-delivery amount required by law.

We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or acceptable evidence that they were sent back, whichever occurs first where applicable. We may withhold a refund until the goods or evidence of return are received.

After we issue a refund, your bank or payment provider may need additional time to display it in your account. This processing time is outside our control.

Cancelling before dispatch

Email us as soon as possible if you wish to cancel an order. If it has not entered dispatch or specialist-carrier preparation, we will normally cancel it and refund the payment. If it has already been dispatched, the return process and any applicable direct return cost will apply.

Exchanges

Replacement stock cannot be guaranteed. For faulty goods we may arrange a repair or replacement where appropriate. For change-of-mind requests, the quickest option may be to return the original item for a refund and place a new order.

Cancellation wording and contact

You can email us using the following wording: